Digital Marketing Terms

Digital Marketing - Terms and Conditions

Digital, Creative and Social Media Management (Websites and Social Media Services)

Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Sussex Pages Ltd cannot accept responsibility for any losses incurred due to program malfunction, the website or any part of it.

The website, graphics and any programming code remain the property of Sussex Pages Ltd or their respective copyright holders of third party widgets, plugins, modules or components.

Sussex Pages Ltd cannot take responsibility for any copyright infringements caused by materials submitted by the client or otherwise. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material which must be sent to us by recorded delivery to our offices by Royal Mail Postal Services.

Our websites include the following:

  1. A high quality professionally themed Joomla or Wordpress website
  2. Free website hosting for year 1 (currently worth £185 and subject to the Web Hosting Service Agreement)
  3. A domain name registered for 1 year up to a maximum value equivalent to £12.99.
  4. Access will be provided to clients for the Joomla or WordPress content management system
  5. Amends to be received within 14 days of draft website.
  6. 3 hours free time will be provided for amends to the website, before the website goes live on the internet.
  7. 7 - 17 web pages designed dependent on Website chosen.

Any additions to the brief will be carried out at the discretion of Sussex Pages Ltd and where no charge is made by Sussex Pages Ltd for such additions, Sussex Pages Ltd accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to Sussex Pages Ltd all materials required to complete the site to the agreed standard and within the set deadline and schedule of tasks.

Sussex Pages Ltd will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Sussex Pages Ltd will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.

Sussex Pages Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.

Sussex Pages Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms.


Sussex Pages Ltd cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

The client is expected to test fully any application or programming relating to a site developed by Sussex Pages Ltd before being made generally available for use. Where bugs, errors or other issues are found after the site is live, Sussex Pages Ltd will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.

If a website is hacked into by a third party, Sussex Pages Ltd will endeavour (but is not obliged to) correct these issues to meet the standards of the function of the website. If Sussex Pages Ltd is unable to fix the issue within 2 hours then the client will be charged an hourly rate for repair of said website. Rates for cyber- attack are set at £55 per hour due to the amount of work required to repair a client website.

By employing Sussex Pages Ltd to design and build a website you are agreeing to have your website hosted with Sussex Pages Ltd.


Although we do not guarantee compatibility on any device or browser, we strive to build our websites to be compatible with the most common modern browsers including the latest versions of Firefox, Google Chrome, Opera and Internet Explorer version 9 and above. We also test our websites and templates on various mobile, tablet, and desktop devices. Any device or browser problems should be reported to

Technical issues with your site
Anyone who experiences a problem with their web service should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material such as an url and clearly outlining the grounds for the query or issue and we will endeavour to resolve the matter within 2 hours of our office hours. Sussex Pages Ltd's standard hours are Monday to Friday, 9.30am - 4.30pm excluding UK Bank Holidays.


Sussex Pages Ltd will endeavour to ensure that any developed/designed site or application will function correctly on the server when it is initially installed and that it will function correctly when viewed with the web browsing software to an acceptable level with Internet Explorer version 8 and above, Google Chrome and Firefox browsers. Sussex Pages Ltd can offer no guarantees of correct function with all browser software. 


Whilst Sussex Pages Ltd provides website hosting services, no guarantees can be made as to the availability or interruption of this service. Sussex Pages Ltd cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Sussex Pages Ltd reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting service should the necessity arise.

The Web Hosting Service Agreement is applicable to all websites hosted with Sussex Pages Ltd.

Sussex Pages Ltd has added an additional service which offers each client the ability to gain extra security to support website design clients.

The Annual Website MOT is only offered to clients who use Sussex Pages Ltd to host and manage their websites. This service is separate to your website hosting solution and will be offered to you when you renew your website hosting and domain renewal each year. Pricing from £295 for website MOT services.


It is the Sussex Pages Ltd policy that any outstanding accounts for work carried out by Sussex Pages Ltd or its affiliates are required to be paid in full, no later than 14 days from the date of the invoice unless by prior arrangement with Sussex Pages Ltd.

Once work is completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

We do offer monthly payment terms to clients who wish to spread the cost of a digital marketing contract over the value of £2400. If a client however defaults by one payment then the FULL amount is due within 7 days.

If accounts are not settled or Sussex Pages Ltd have not been contacted regarding the delay, access to the related website may be denied and web pages removed or website suspended, we will then pass such cases to a debt recovery agency or to the Small Claims Court to pursue payment.

Following consistent non-payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court action or summons.

Registered Office
Sussex Pages Limited
Metcalf Way, Crawley,
West Sussex. RH11 7XX

Company Reg: 08833077